Privacy policy

Privacy Policy

Last updated: April 13th 2026

This Privacy Policy describes how Oyster Thermal LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.oystercooler.com (the “Site”).

1. Contact Information

If you have questions or wish to exercise your privacy rights, contact us:

2. Personal Information We Collect

We collect the following categories of personal information:

A. Information You Provide

  • Name, email, phone number
  • Billing and shipping address
  • Payment details (processed securely via Shopify/payment providers)
  • Customer support communications

B. Automatically Collected Information

  • IP address, browser type, device info
  • Pages viewed, time spent, referring URLs
  • Cookies, pixels, and tracking technologies

C. Advertising & Analytics Data

Collected via:

  • Shopify
  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
  • Triple Whale

Includes:

  • Purchase behavior
  • Ad interactions
  • Website activity

3. How We Use Your Information

We use your personal data to:

  • Process orders and payments
  • Provide customer support
  • Deliver products and services
  • Improve website performance
  • Prevent fraud and security risks
  • Send marketing (email, SMS, ads)
  • Personalize advertising (Meta, Google, Shopify Audiences)

4. Legal Basis for Processing (GDPR)

If you are in the EEA/UK, we process your data under:

  • Contractual necessity (orders)
  • Legal obligations
  • Legitimate interests (analytics, fraud prevention)
  • Consent (marketing, cookies, tracking)

5. Sharing of Personal Information

We share data with trusted partners:

Core Providers

  • Shopify (store platform)
  • Payment processors
  • Shipping/logistics partners

Marketing & Analytics

  • Google (Analytics, Ads)
  • Meta (Facebook/Instagram Ads)
  • Triple Whale (analytics & attribution)

Legal Requirements

We may disclose information if required by law or to protect rights.

6. Selling / Sharing Personal Information (California & US Laws)

Under California law (CCPA/CPRA), some data sharing for advertising may be considered a “sale” or “sharing.”

We may share:

  • Identifiers (email, IP address)
  • Online activity
  • Purchase behavior

We do NOT knowingly sell data of minors under 16.

Your Rights:

  • Opt-out of sale/sharing
  • Access your data
  • Request deletion
  • Correct inaccuracies

👉 Include a visible link on your site:
“Do Not Sell or Share My Personal Information”

7. Your Privacy Rights

🇪🇺 GDPR (EU/EEA/UK)

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Restrict or object to processing
  • Data portability

🇺🇸 (California + other states)

You have the right to:

  • Know what data is collected
  • Access and delete data
  • Opt-out of targeted advertising
  • Non-discrimination

To exercise rights:
📧 hello@oystercooler.com

8. Cookies & Tracking Technologies

We use:

  • Essential cookies (site functionality)
  • Analytics cookies (Google Analytics)
  • Advertising cookies (Meta, Google, Shopify Audiences)

9. Targeted Advertising

We use your data for personalized ads via:

  • Meta (Facebook / Instagram)
  • Google Ads
  • Shopify Audiences
  • Triple Whale

You can opt-out:

10. Data Retention

We retain personal data:

  • As long as necessary to fulfill orders
  • For legal/accounting obligations
  • Until deletion is requested

11. International Data Transfers

Your data may be transferred outside your country (including the US and Canada).

We rely on:

  • Standard Contractual Clauses (SCCs)
  • Shopify’s compliance frameworks

12. Data Security

We implement reasonable safeguards including:

  • Encryption
  • Secure payment processing
  • Access controls

13. SMS Marketing

By opting into SMS:

  • You consent to receive marketing and transactional messages
  • Message frequency varies
  • Standard message/data rates apply

You can opt-out anytime by replying STOP

We do not sell SMS opt-in data

14. Do Not Track

We do not currently respond to browser “Do Not Track” signals due to lack of industry standard.

15. Changes to This Policy

We may update this policy periodically. Updates will be posted here with a revised date.

16. Complaints

You may lodge complaints with:

  • Your local data protection authority (EU)
  • California Attorney General (US residents)